Monday, May 15, 2006

A Few Facts

Fact: When Big Bookstore needed someone to fill gaps in the schedule, I was always available. I would estimate that I responded positively to 90% of the calls I received asking me to fill shifts on short notice. The only time I turned them down was when I absolutely had other commitments.

Fact: In eight and a half years of working at Big Bookstore I called out sick for four full shifts. Four. In eight and a half years. I've known booksellers who couldn't make that claim for one month, let alone eight years.

Fact: I never received less than the second highest possible rating on performance evaluations. I was told that the last performance evaluation I received was among the two highest in the entire store that year - for all employees, supervisory and otherwise.

Fact: I provided excellent customer service to Big Bookstore's customers. Our store's single largest customer, a man who spends about 5K per month in the store, has requested me by name for the last three years. Over that time, I've ordered over 1100 out-of-print books for him, and countless hundreds of in-print books. Virtually everything he has purchased for the last three years has been ordered by me, and his purchases account for a significant percentage of the store's annual corporate sales.

Fact: Last year, I won the monthly customer service award.

Fact: Last month I had the highest total percentage of membership sign-ups.

Fact: I can count on one hand the number of cashier errors I've made in the last year.

Fact: The last GM thought highly enough of me to beg me to become the Training Supervisor. I accepted even though it meant working two full-time jobs, because the store needed me. As we agreed beforehand, I stepped down after six months when the holiday period ended.

Fact: When Big Bookstore desperately needed Cafe staff last year, I volunteered to cross-train, then spent the next six weeks doing closing shifts in the Cafe six nights a week until the staff situation improved.

Tell me again why I'm a bad bookseller?

20 Comments:

Blogger Bookseller said...

Fact: You're a bad bookseller because others are jealous of you and your accomplishments.

Idiots. They Don't even know what they're missing sometimes, do they?

ps.
i had a big fat white-trashy lookin guy yella t me today because i wouldn't take back a badly damaged book they he *claimed* his father bought from our store but had a heart attack (relavence?) though he had NO receipt. When i said i was sorry i couldn;t help him he said "No youre not!!" i told him to have a nice day.

Fact: i wanted to punch him in the face.

11:29 PM  
Blogger ereshkigal said...

Ah, yes. The "let me clean out my bookshelves so I can do some shopping" customer. Kudos on the restraint. It ain't easy.

11:41 PM  
Blogger Gerbera Daisy said...

The fact that Ms. McSmartass could never be the bookseller that you are and can't seem to accept that fact acting like a spoiled rotten teenager is the problem here. She has a problem with the way you did things and instead of agreeing to disagree, went crying to management. Then she decided to attack you on your own blog. Don't worry about her. She will never measure up to be the bookseller you were.

6:16 AM  
Blogger bookgrunt said...

You know you're not a bad bookseller. You're just a bookseller who remembers what it was like when the GM showed up for work on time and worked full shifts instead of cutting out early. You remember when the GM didn't spend his entire day in the office dancing to his IPod while repeated back-up calls are made. Anybody who remembers those days should probably start looking for another job because this GM doesn't want anyone around who knows what its like to have a GM who actually knows what he's doing.

8:06 AM  
Blogger flamethrower said...

O tempora! O mores!

I was just informed of this development and I thought I'd pop back in after such a long absence to drop my $0.02.

Lisa, dear, we reap what we sow.

"Hi, I'm Lisa, and I have a license to be a bitch and nothing can ever touch me because I'm so competent I work in retail! Look at me blogging about the bookstore! Hey, look at me as I lampoon my wacky cow-workers! Observe as I come up with new and interesting ways to make myself feel like my situation isn't every bit as pathetic as theirs! Watch as I amplify all the available drama! I feel so...so...significant! I finally matter!"

Oops...no you don't! That turns out to have been an error. It appears that you're every bit as disposable as you've continually intimated your colleagues to be. What a surprising revelation! I'm sure it hurts--karma usually does.

Please spare us the tale of how you've been wronged. This isn't injustice. This is your pigeons coming home to roost. This is the crop of discontented sarcasm you planted. How can you find it unappetizing when it is harvested and served at your table? This is the bed you made. The least that you could do is to lie in it with something which approaches quiet dignity instead of flailing about grasping at any opportunity to justify yourself and escape taking responsibility for this situation.

9:17 AM  
Blogger ereshkigal said...

flamethrower! Welcome back!

You haven't been here since you posted that you wanted to slap one of the managers silly.

Imagine my surprise to get both an email and a comment on the blog from you in one day. Yeah. We all knew who "flamethrower" was back when you originally posted, or should I call you grrrl, or maybe just "Becky" will do?

Huge difference between you and me, babe. I worked hard for the money. I gave respect to the coworkers who also worked hard. You expected respect based on...nothing.

7:48 PM  
Blogger ereshkigal said...

FYI, next time you want to be sly and post a comment and you don't want to be identified? Don't do it from your husband's employer's servers.

DOH!

7:54 PM  
Blogger flamethrower said...

Lisa, you remain almost bright. Becky sent you a sincerely sympathetic email. I thought what happened to you was simply typical. Then you insulted her for it. You're a real winner.

As for the basis of respect, if I find you lacking, there's reason. People deserve a certain modicum of respect simply by dint of their existence. You seem to feel that that modicum of respect consists of clubbing them like "baby seals."

You're a mediocre mind with mediocre talents who attempts to make up for her own perceived inadquacies by being a bitch to people. I almost didn't bother with this. After all, I rarely do and the truth is, you and most of the rest of the slugs at that store are beneath my notice. The only reason I've ever been inclined to give two shits about your existence is insofar as you had an impact on Becky's life which is, needless to say, now minimal. So do please fuck off into the wind, you bloated, unhappy, poxy, bovine, unlettered twat.

9:02 PM  
Blogger grrrl said...

hmmm. i was home today, talking to people on irc, mentioned your blog--which they'd read before. said that i'd emailed you. why did i email you? because i think it's not worthwhile to tear down people's illusions. there's no harm to me in your being full of shit. so how do you respond? bunch of slanderous nonsense. thanks. there are differences between you and me, "babe." big ones

9:41 PM  
Blogger ereshkigal said...

Unlettered? Now that stung. Truly, I bleed, Becky.

I no more believe in your sympathy than I did in the crocodile tears you shed whenever customers demanded to see a manager about your condescendingly rude treatment of them. Remember that time you demanded that parents put shoes back on their baby? Ah, good times.

As for your protestations of not giving "two shits" I think your comments give the lie to that assertion. What has it been? A year and a half? And you're still bitter?

9:48 PM  
Blogger Nel said...

I think it is probably hard for Becky to realize that no one in the store gave her respect (even though she dreamed of it). That is a lot to choke down.

Sad really! Let it go! Move on! We have! I haven't thought about you until it was mentioned that it was you. I had forgotten you excisted until that point.

10:02 PM  
Blogger justdrifting said...

Wow! The drama! Funny that after you leave the big bookstore such activity floods forth. Myself - I worked with you and thought you were an excellent bookseller. Sure, you "called 'em like you saw 'em" and were maybe a tad too harsh on thin-skinned employees once in a while, but you knew your stuff, baby. I miss you. Quality booksellers, especially part-timers of your caliber are hard to come by. Hope all this nonsense quickly disolves into the cosmos very soon and you can move on and forward. Just my 1 and 1/2 coppers.

12:24 AM  
Blogger ecban said...

Whoo.

I'd have more to say if I weren't so boggled by the idea of an accusation of obsession from someone who would send an email hundreds of times...

8:26 AM  
Blogger Bookseller said...

***"Please spare us the tale of how you've been wronged"***

ok, one thing to say here. If you 'wanted to be spared' this information and didnt really want to hear about it, then WHY oh WHY did u bother to come to this site and READ IT in the 1st place, FlameThrower? obviously u were curious of whats been going on, and actually WANTED to find out what was up. If you REALLY and truly didnt "give 2 shits" about any of this, you wouldnt have come here in the 1st palce, AND you wouldnt keep coming back to check on the comments as well. Reep What We Sow you say? Please keep in mind while attempting to "flaunder" Eresh, we may be in NJ and you guys may be in VA, but we ALL got Eresh's back. so think about what u say, before you end up reeping whatever it is that YOU sow my friend.

2:16 PM  
Blogger WONDERCHICK said...

let's be clear here. At one time there was a GM who -- through his own dedication; his complete mastery of retail management, specifically, bookstore management; and his willingness to take on any task, no matter how nasty, that needed attention -- led the troops by example. During the 3+ years I worked for him, there was only 1 occasion when I questioned his actions. And in that case he was simply giving a mentally ill staff member one more chance -- can't really fault him for that.

My point here is that the chaos apparent on the bookstore floor is directly the result of our current GM's incompetence. You can't management the staff if you're sitting in the office. You can't manage the staff if you're afraid to really talk to them. And you can't manage the staff if you have no real idea of what you're doing.

9:47 PM  
Blogger bookgrunt said...

I don't what you're talking about, wonderchick. Haven't you heard that he's working so hard that he's going to have to cut back on his hours? I guess those two and a half hour lunches just aren't long enough

11:10 PM  
Blogger Gerbera Daisy said...

I am with Bookseller on this one. The Jersey girls will always have Ereshkigal's back.

5:04 PM  
Blogger Timor et Tremulus said...

Hi Lisa. It's me. Sorry it's been so long since I last posted. Just want to add my support and let you know that you are missed at the store, and that I miss you particularly. (The hugs especially. But not the lipstick; never really liked the lipstick on my cheeks:->

'Big Bookstore' is dying. Not just our store, but as a chain. I hope the overlords are listening. BIG BOOKSTORE IS DYING. Soon I will play the rat and flee this sinking ship. I love rats, as you know - so much like us. 'Big Bookstore' was once a place where BOOKS (BOOKS!) were what mattered. Now we sell gardening tools, soap, games and other assorted CRAP if they think they can make a $. We are the Wal-Mart of the bookselling world (only not nearly as profitable) and we are a laughing-stock. The new 'Appearance Standards' (dress codes) will only make customers laugh harder.

Big Bookstore doesn't want individuals, like you, or me, only bots to work registers, bots to accost customers as they walk in the store, bots to accost customers as they exit. Bots are all they'll get with a laughable $7.25 starting "wage."

Big Bookstore has decided to appeal to the lowest common denominator - both in its upper management choices as well as customers. Graphic Novels, Manga - head to Big Bookstore! Someone who READS? Well, better head to the nearest indie store - if you can find one.

BIG BOOKSTORE IS DYING. Squeak.

PS Love You!

PPS I still don't understand your loyalty to the store. When I leave, or am asked 'to seek other opportunities', I won't look back. Except to laugh.

2:46 AM  
Blogger ereshkigal said...

I love you and miss you too.

10:22 PM  
Blogger Angela said...

i just found your blog.

you're my hero.

8D

6:31 PM  

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